This week, I would like to take a few paragraphs and rant about a few things that really irk my soul. A little warning, this is not a political issue. I don’t discuss my views and opinions because they are mine.
I am so tired of giving my hard-earned money to businesses, and the return on my investment is subpar. I’m old enough to remember when great customer service was the goal for merchants. I vividly recall my grandmother(s) and mother placing items intended for purchase on a nearby table and leaving multiple establishments on multiple occasions. The thought behind this action was, I earned my money, they ought earn it as well.
I am particularly not fond of the chain pharmacies. The customer service representatives inside of the stores are rude on good days. They are unhelpful and disrespectful. The service is slow, customers aren’t appreciated, and the prices are ridiculous.
The grocery store is even worse. In Kroger, the shelves go unfilled, the lines are long, and service is lacking. Today, there was one line with a cashier and two self-service. With inflation growing the way it is, courtesy would make the ache less.
Even our shopping savior, Amazon, has become an unhappy experience. Prime was supposed to help with shipping. In recent months, packages arrive days, sometimes weeks, after the promised date. Last week, I sent a package to the wrong address. Although the package hadn’t shipped, I was unable to cancel the order. Last year, I canceled an order out for delivery. My imagination can only deduce that Amazon knows that I won’t process the return.
I ate the cost and purchased the item elsewhere. It seems that stores know that we have to make purchases, so they don’t care to appreciate us. Stores don’t offer incentives for customers to shop in them. They don’t even clean the business to make our time inside comfortable. Customers were always right; now they don’t matter.
If I had to guess what caused the shift in the relationship between customers and customer service, I believe that when customers began doing their own service. There was a loss of respect for the consumers and reps by the owners of the stores. I feel like having to ring up our own purchases caused customer irritation. I am vexed when I walk through a store and am unable to find assistance. I believe the service reps are bitter at the uncertainty of their job security. In my opinion, this angry game of tug of war between customers and customer service is being played while business owners are sliding down their piles of money like Scrooge McDuck. It just makes me sick how much consumer appreciation has declined.
Thank you very much if you made it this far in my rant blog. Next week we will be thinking about my feelings again. See ya then❤️
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